Secure consent-based remote support

Get remote IT help from Fix4IT.

Download the support tool, open it, and share your one-time access code with a Fix4IT technician. You stay in control and can end the session at any time.

Remote support for Microsoft 365, email issues, printers, Wi-Fi, laptops, software problems and general IT troubleshooting.

Download remote support Request help

How it works

1. Download

Install or run the remote support app for your device.

2. Give consent

You provide the ID/code to Fix4IT. We cannot connect unless you allow the session.

3. We fix the issue

Fix4IT investigates the problem while you can watch what is happening on screen.

Download Fix4IT Remote Support

Use RustDesk for simple support sessions. RustDesk is an open-source remote desktop tool. Only download it from the official RustDesk website.

Windows support tool

For Windows 10 and Windows 11 laptops/desktops. Download RustDesk, open it, then tell Fix4IT your ID and one-time password.

Download for Windows

Mac support tool

For Apple Mac devices. macOS may ask you to allow Screen Recording and Accessibility permissions before remote support can work.

Download for Mac

Alternative: Microsoft Quick Assist

If you are on Windows, Fix4IT may also ask you to use Microsoft Quick Assist. Search for “Quick Assist” from the Start Menu.

Open Quick Assist

Important security note

Only allow remote access when you are speaking directly with Fix4IT. Never give access codes to unknown callers, pop-ups, fake Microsoft warnings or anyone claiming your device is infected.

Customer instructions

Simple steps to get connected safely.

Download and open the tool

Click the download button above and open RustDesk. On Windows, you may need to allow it through the security prompt.

Tell Fix4IT your ID

Read out or send the ID shown inside the remote support app.

Share the one-time password

Only share the code with Fix4IT when you are expecting support. You can close the app to stop access.

Stay at your computer

Please stay nearby while support is taking place in case we need permission, passwords, or confirmation.

Request a remote support session

Send Fix4IT your details and what you need help with.

What Fix4IT can help with remotely

Remote support is ideal for quick checks and troubleshooting.

Microsoft 365 Outlook issues Printer setup Wi-Fi troubleshooting Windows errors Security checks Software installs Slow laptop diagnosis Teams issues OneDrive problems